By this short, but effective statement, NOVA Elevators reaffirms the importance of fulfilling the commitments taken with Customers.
Honouring commitments is the activity capable of generating satisfaction and trust in NOVA from Customers, because it constitutes the engine of development for its activities.
NOVA Elevators operates in an organized manner where experience, determination, and efficiency are the daily ingredients for producing quality. Communicating company values to Customers, Collaborators, direct and indirect, and to all stakeholders is a distinctive sign and a motivation for belonging to the Company.
COMMITMENTS
- KPI Monitoring: Function managers, reporting directly to Management, are required, within their area of responsibility, to identify their performance indicators and related objectives, to monitor them, and to discuss any deviations, in order to find the most appropriate solutions;
- Leadership: Management, supported by the Quality Manager, intervenes so that the criteria, principles, methods, and strategies for quality management adopted are constantly, implemented and respected by all internal staff and external suppliers.
- Compliance with contractual requirements and legislative provisions
- Product control and Prevention of non-conformities
- Training and updating of staff
- Improvement of the Quality and Environmental Management System, to enhance its performance